Feedback & Complaints

At Support Central Co, we value your voice. Whether you’d like to share a compliment, make a suggestion, raise a concern, or lodge a complaint — we’re here to listen. Your feedback helps us improve our services and ensures we continue to deliver care in line with our core values: Service Excellence, Innovation, Advocacy and Integrity.

How to Provide Feedback or Make a Complaint

We welcome feedback of any kind. You can get in touch with us via the following methods:

Online Form
Complete the secure feedback and complaints form 

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Support Central Co

Mon – Fri 9:00 am – 5:00 pm

(+61) 450 506 906
info@supportcentralco.com

In Person
You’re welcome to speak directly with a staff member or request a meeting with a manager

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What Can You Provide Feedback About?

You can provide feedback or lodge a complaint about any part of our service, including:

  • The quality of support you receive
  • Staff conduct or professionalism
  • Communication and responsiveness
  • Health, safety or wellbeing concerns
  • Privacy, dignity and respect
  • Adherence to NDIS standards

Once we receive your feedback or complaint, we will:

  1. Acknowledge your feedback within one (1) business day.
  2. Review your submission carefully, involving our management team or a designated complaints officer.
  3. Act on the matter to address any issues promptly, fairly and confidentially.
  4. Respond with an update on the outcome and actions taken.

Our goal is to resolve all matters within 14 business days. If further time is required, we’ll keep you informed along the way.

If you need help to submit feedback or a complaint, you can ask a trusted family member, friend, support coordinator or advocate to assist you. Independent advocacy services are also available to support you.

If You’re Not Satisfied

If you are not satisfied with the outcome, you can escalate your complaint to:

NDIS Quality and Safeguards Commission
 1800 035 544
 www.ndiscommission.gov.au

Thank You for Your Feedback

At Support Central Co, feedback is an important part of how we grow and improve. We appreciate your input and your help in ensuring we continue to deliver high-quality, person-centred support.

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